RAYWARE DIRECT DISPATCH BOOKLET UP AW 2020

TERMS OF BUSINESS A quick view guide

• Prices do not include VAT or carriage charges. • All monies due from your customer, including carriage, are to be collected by you. • We do not have the facilities to accept and handle customer returns, these will need to be handled by you. • You must nominate a returns • Alternatively you may supply your own returns label and/or return instructions which will be included with the product. • Orders will need to be received in CSV file format. Orders will be downloaded once a day in the morning. We will send you the instructions for the CSV file and password etc upon address so that we may include a returns label.

confirmation that you wish to go ahead with this service. • We will then carry out a test to check that the CSV file is working and then agree a launch date. • Daily stock feed can be supplied upon request. • Delivery Its 72 hours for us to process, pick and pack and then despatch, for UK mainland its £5.95 DPD courier then the next working day. Service includes a text once the goods have left us to the consumer regarding delivery. Also includes age verification for Viners bladed items. Signature in normal circumstances. For Ireland, Channel Islands, Scottish Highlands and Isle

of Man its £12.50 and its 2 working days from the date of despatch from our warehouse. Again we use DPD and its all of the above. • Claims for lost parcels or damages If an item is lost in transit we would have to raise a claim to the carrier. We would raise a credit or send a replacement for the customer once that process has been completed. For damages we would need the consumer to send us photos of the damages including the external packaging as part of that claim process.

We need notifying within 5 days from despatch in order to log a claim.

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