US SALES REP TOOL KIT 2022

NOT FOR EXTERNAL USE

Sales Representative pack 2022

Mailing address: 41 Madison Avenue, Floor 8, New York, NY 10010. Email: customercare@typhoonhomewares.com

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Typhoon Homewares

welcome to typhoon homewares sales representative pack 2022

In this pack you will find lots of useful company information and materials for you to use throughout 2022.

1.

Page 6 - Business Introduction

Get to know how Typhoon Homewares operates as a business and find out about the origins of our British Brands.

2.

Page 16 - In Store Displays

3.

Page 22 - Sales Pack

In this section you will find: -

Page 24 Terms of Business Page 26 Aftersales process

- - - - - - -

Page 28 Buying Groups information Page 29 Customer care information

Page 30 Retailer agreement Page 31 Stock sharing update

Page 32 New customer registration form Page 33 New sample request form

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Typhoon Homewares contacts

SALES TEAM

Jim Eckert Vice President of Sales & Marketing National Accounts jim.eckert@typhoonhomewares.com +1-215-359-6036 NY Showroom, FortyOne Madison Susannah Endfield Seniors Sales Manager susannahe@typhoonhomewares.com +1-212-689-4400 NY Showroom, FortyOne Madison

Colette Mahoney Senior Sales Executive colettem@typhoonhomewares.com +1-212-689-4400 NY Showroom, FortyOne Madison Justine Martinez Sales Support justinem@typhoonhomewares.com +1-212-689-4400 NY Showroom, FortyOne Madison

CUSTOMER CARE

Customer Care customercare@typhoonhomewares.com Typhoon Homewares LLC 41 Madison Ave Floor 8 New York, NY 10010 + 1 866-598-0309 Orders Submitted to: customercare@typhoonhomewares.com

ADDRESSes

Showroom: Typhoon Homewares LLC 41 Madison Ave Floor 8 New York, NY 10010 (P) 212-689-4400

Warehouse Address: 3000 Logistics Center Drive Suite 200 Fairburn, GA 30213

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Typhoon Homewares

our reps

Each area of the United States has its own designated sales representative team. See the color coded map below.

WA

ME

VT

MT

ND

OR

MN

NH

ID

NY

WI

SD

MA

CT

MI

WY

RI

NJ

IA

PA

NE

OH

DE MD

IN

UT

IL

NV

WV

CO

VA

MO

KS

KY

CA

NC

TN

OK

AZ

AR

SC

NM

GA

AL

MS

TX

LA

FL

AK

HI

C

S S

Bulkley Associates

IMA

S S

Gus Dallas

Ratcliffe Marketing

C

Karla Lallas & Associates

Blend Sales

C C C C

S S

Twist Sales

Kitchen 2 Table Leland Associates Lundgren Group

Managed by: C = Colette Mahoney S = Susannah Endfield

DS Sales

C

Pearlman Associates Joseph Warren Inc.

S

Alex Junge

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6

Typhoon Homewares

1. business introduction

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Our Origins 680 years of combined product knowledge, history and experience in the housewares industry. Typhoon Homewares is the creative home of a group of British heritage brands with products that span both the kitchen and table top markets. Our brands consisting of Kilner ® , Mason Cash, Typhoon, Price & Kensington, Viners and Ravenhead are designed and developed in the UK in conjunction with our US sales team specifically with our customers in mind. How we operate All of our brands are sold individually, but shipped together, allowing us to cater for multiple orders at once. With sales support and a National sales team based out of our showroom at 41 Madison Avenue, NY, join us on our journey from the drawing board to the kitchen counter top. Throughout the years our business has grown, but our aim has remained the same; a wide variety of choice to reflect emerging trends, exciting colors and well- designed quality products with reasonable pricing. Every product is manufactured to the company’s own exclusive design and specification, and all products are packaged to a high standard, ensuring attractive retail displays and rapid sales.

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Typhoon Homewares

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The original Kilner ® Jar is as much-loved and successful now as it was 180 years ago. As we reflect upon the brand’s centuries’ old success, we pay homage to the Kilner ® Jars long-lasting popularity, owed to its distinctive pressure seal and iconic design. Put simply, households all over the world trust it to successfully can and pickle their fruit and vegetables. A surge in popularity for canning home-grown fruit and vegetables, and storing food in jars rather than plastic for its health benefits has catapulted the Kilner ® Jar into the limelight in recent times. Now, not only is it an essential for the kitchen, it has become a statement of style throughout the home.

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Typhoon Homewares

Mason Cash has been the choice of home cooks and bakers for centuries. The origins of Mason Cash can be traced back to a pottery operating in the heart of the British ceramic industry in 1800. Although Mason Cash has been producing mixing bowls since the 1800’s, in 1901 they designed and manufactured the very first iconic Mason Cash mixing bowl. The bowl’s design has endured the test of time and has become something of a design classic. In fact, the design has barely altered since then, which is why the brand is still renowned for its innovative, classic character in the world of kitchenware today.

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The Typhoon journey began over 20-years-ago. Today the brand is known for innovative and high-quality kitchenware items at affordable prices. Our stylishly designed collections have shaped the way consumers develop their kitchen’s identity; whether it be retro inspired or a modern adaptation of centuries old cooking methods, Typhoon caters for all preferences. Over the last 20 years, we have unveiled a variety of exciting products. Following sustained global marketing campaigns, placements in premium retailers and department stores, Typhoon has managed to cement its place in the market of design-led houseware products.

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Typhoon Homewares

With over a century of flatware and knife manufacturing experience, Viners is a highly distinguished, trusted and much loved brand, steeped in British Heritage. The illustrious flatware brand dates back to Sheffield, England in 1908. From a small silverware specialist, they grew to be the biggest silver, silver plated and stainless steel kitchenware producer in the UK. With a reputation of high quality products, Viners was issued with a Royal Warrant as Cutlers and Silversmiths to King George V of England. Innovation and design development are intrinsic values associated with the brand, with notable product designs spanning over 50 years. Current day, the brand offers shapes and patterns which reflect what consumers are looking for from contemporary or classic dinning ranges which feel great in the hand and are practical to use.

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As one of the traditional Stoke- on-Trent pottery brands, Price and Kensington is a world renowned ceramic tableware company with a history and heritage dating back over 100 years. In 1896 the innovative Price Brothers founded the earthenware manufacturing company in Crown Works, Burslem, England. Specializing in table top accessories and teapots, the brothers quickly became renowned for their distinctive designs. The brothers developed a strong working bond with Kensington Potteries, who specialized in novelty teapots. This bond grew so strong that two companies eventually merged in 1962 to become known as Price and Kensington. Rich in heritage and passionate about tabletop accessories and teapots, the Price & Kensington brand continues to flourish under family ownership. We understand that, the kitchen is the heart of the home, which remains the fundamental inspiration for our new developments.

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Typhoon Homewares

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Typhoon Homewares

2. in store displays & SOCIAL MEDIA

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In store displays Our specially designed packaging and eye catching point of sale will ensure your in-store display maximises on sales.

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Typhoon Homewares

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brand websites and social media Don’t forget about each brands’ individual website and social media pages for more information!

Blogger Outreach With access to a number of influential bloggers, we foster relationships and build trust to encourage promotion of our brands to their followers. We send out samples and ask for impartial reviews which translate into shares with their vast networks, driving traffic to our own social media and websites.

Video Video content is king! When scrolling through the busy world of social media, we need to capture attention and inform, educate and entertain, making followers more likely to remember our brand. Videos are an important way for us to show how to use our products and create brand engagement.

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Typhoon Homewares

www.typhoonhomewares.com/kilner @KilnerUK @KilnerUK @KilnerUK

www.typhoonhomewares.com/viners @VinersUK @VinersCutlery @Viners_UK

www.typhoonhomewares.com/mason-cash @MasonCashUK @MasonCashUK @MasonCashUK

www.typhoonhomewares.com/typhoon @TyphoonHousewares @TyphoonUK

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Typhoon Homewares

3. sales pack

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Typhoon Homewares Terms Of Business 2022

• Orders are to be submitted to our Customer Care team via email to - customercare@typhoonhomewares.com. • The minimum order for opening orders and re-orders is $750. This is across all five brands and can be combined into one purchase order. • The opening order is to be accompanied with all credit card information and a valid resale certificate. This information should be phoned in securely not via email. • New customers must complete a New Customer Registration Form. • Terms can be requested and are approved on a case by case basis. If credit is approved, we can extend terms of Net 30 days from date of invoice. • Online accounts cannot be opened without written approval by Typhoon Homewares LLC and require a signed Online Retailer Agreement. • Samples must be submitted using a Typhoon Sample Form and need written approval fromTyphoon Homewares. • Catalog requests must be sent to the US Sales Team at the NewYork showroom to be processed. • Typhoon Homewares operates a MAP policy. Our MAP is indicated as MSRPs on all Typhoon Homewares price sheets. • Back orders are allowed but must reach the minimum back order value of $750. Backorders will ship out with the same freight rate as the original order. Please specify on

your order if you do not accept back orders. • All prices are based on FOB, Fairburn, GA.

• We do not accept returns. • We do not issue refunds.

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Typhoon Homewares

• Check are accepted as a form of payment, however, orders are released when checks are received and cleared, therefore order shipping time is subject to this process. • Checks are payable to: Typhoon Homewares LLC. 41 Madison Avenue Floor 8 NewYork, NY 10010 • Orders will be processed and dispatched within four business days. • Credit claims must be submitted with one week of receipt of goods with photographic evidence to our Customer Care team via email to- customercare@typhoonhomewares.com.

EVERYDAY FREIGHT PROGRAM

$750 - $999 Order Value = 10% Freight Cap $1000+ Order Value = Free Freight

Bank Information HSBC Bank USA N.A. Fifth Avenue Office 452 Fifth Avenue New York, NY 10018 Acct # 048416258 Routing # 021001088

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Aftersales Process Customers should be advised not to sign for deliveries that include brokenmerchandise. However, if our customer has received an order and then finds an issue with an item, this is how the problem should be rectified. • When the customer has checked their order against their POD and finds item(s) either missing or damaged, they should notify the credit control department within 1 week of receipt of goods. • All claims should be sent to customercare@typhoonhomewares.com. • The claim should include a customer number, the item number(s) of the product in question, the date the itemwas delivered and the item value. • For co-op orders that bill through corporate but ship direct to store, the store member must file a claim online via the co-op portal to receive credit. We are not able to issue credit memos via our EDI provider. 1. Shortage claim: • Ensure you have a value for each line and total value for the claim. • Confirm that the customer has not received an alternate item that has been mis-picked. • Credit for shortages may be issued upon evaluation of the claim. Our customer care team will keep you upfated during this investigation process. 2. Breakage claim: • Photographic evidence must be supplied by the customer to validate the claim. • If the claim or photographic evidence is indicating that the goods were damaged in transit, the customer needs to have clearly documented this on their proof of delivery at the time of reception of goods.

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Typhoon Homewares

• A credit for the full value of the itemwill be issued and can be used towards the customers next PO or refunded back to their credit card. • We do not send replacement goods unless this is as part of the customers next order. • We do not send partial cartons. 3. Quality Control claim: • The customer needs to supply photographic evidence, their customer number, an item number and batch number (found on carton) with their claim. • Review the claim, ensuring that the customer is made aware of our manufacturing processes, and product expectations. • If an item is not finished to the correct standard, and therefore cannot be sold as first quality product, then offer 50% credit to compensate and suggest customer sells this as a second. • If the customer rejects this, then a full credit can be issued. • We do not use call tags are they are too expensive and our warehouse is not set up to receive returns. • For major QC issues, the UK teamwill be notified immediately.

4. Replacements: • We do not offer a sale or return policy.

• We do not send replacements to consumers. We ask that they return back to the store from which they purchased their item. We do not send replacements to consumers. We ask that they return back to the store fromwhich they purchased their item.

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Specialty Buying Groups Information

Typhoon Homewares is proudly a member of the following:

• Gourmet Catalog net 60 terms and 5% discount

• HTI net 60 terms and 5% disount

HARDWARE BUYING GROUPS / CO-OPS Information

Typhoon Homewares is proudly a member to the following Hardware buying groups:

• ACE

• Do It Best

• Mid-States

• Orgill

• True Value

ACE, Do It Best and Mid-States have active warehouse programs that stock our product which members can order from directly. We also offer ‘drop-ship,’ where members of these groups can place orders with us which ship from our warehouse to their stores. These orders automatically qualify payment terms of Net 60 days. We require their store number on the PO so we can bill accordingly to corporate (e.g. store #234 Mills ACE Hardware).

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Typhoon Homewares

Typhoon Homewares customer care

Our hardworking Customer Care Team has you covered for all of the following: • All Sample Requests • All returning credit procedures – please take a photo proof of the incident and attach to the email • All reports and sales support • Shipping updates Contact customercare@typhoonhomewares.com Need images? No problem! We have an image bank on Next Cloud where you can obtain all of our brand product images. Use the steps below to login: https://nextcloud.rayware.co.uk/nextcloud/index.php/login Login: Rayware Gallery Password: G@113ry

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RETAILER AGREEMENT

Please sign this agreement in which you acknowledge the following terms: 1. If sold online Typhoon Homewares LLC can only be sold at the manufacturer’s Minimum Advertised Price (MAP) or up to 10% discount without preapproval. MAP can be found as listed as MSRP on the Typhoon Homewares price lists. 2. All Typhoon Homewares images, selling features, copy, descriptions and videos must be provided by Typhoon Homewares. 3. Typhoon Homewares products are not to be resold on 3rd party sites or other internet sites or any distributors without prior approval. 4. Written approval is required to add your account to the following websites; Amazon Marketplace, Ebay and/or any other marketplace outside your registered domain name. Typhoon Homewares internet policy has been designed in a way that each customer can maximize their sales of brand. Our MAP policy is strictly enforced. If you violate the terms of this agreement, we reserve the right to refuse future orders from your account. If you see Typhoon Homewares products advertised outside of our MAP agreement, please notify us and we will address it immediately. We appreciate your business and we look forward to a long and profitable association with you and your store. Best regards

Jim Eckert VP Sales & Marketing

TYPHOON HOMEWARES LLC 41 Madison Avenue, Floor 8, New York, NY 10010 Email: customercare@typhoonhomewares.com www.typhoonhomewares.com T: 866 598 0309 F: 866 225 7408 Typhoon Homewares

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stock sharing update

Typhoon Homewares sends a weekly stock update every Monday morning that should be used to help write orders and manage your customer needs. Three category definitions : Out of Stock - this means that it will not be back in stock in the near future and it is best to offer alternatives. Coming Soon - this means it is due to be in the warehouse very soon so add to your orders but be aware for any quick needs it may be delayed. In Stock - this means it’s in stock, no further questions needed. Happy selling! Any questions relating to stock please ask the customer care teamwho will be happy to advise.

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We must receive a completed form before releasing any open orders. Completed forms can either be faxed to 866 225 7408 or scanned and emailed to customercare@typhoonhomewares.com

Business Name:

If ‘yes’, please provide all business names used on Amazon.com:

Proprietor Name:

State Tax ID #:

Physical Address:

Proprietor Names (as shown on domain registry):

If ‘no’, do you intend to sell through Amazon.com in the future?

Direct Phone Number:

Email:

Please list all websites where you plan to sell Typhoon Homewares products:

Please describe your unique online market niche:

When was/were your website (s) launched?

If you have multiple websites, which one is your primary source of revenue?

I hereby acknowledge the terms of the Online Retail Agreement. I understand that this form must be signed before any orders can be fulfilled.

Index page URL:

Signature: Proprietor

Do you currently sell on Amazon.com Market Place for other suppliers?

Print Name

(Please indicate) YES/ NO

Date

TYPHOON HOMEWARES LLC 41 Madison Avenue, Floor 8, New York, NY 10010 Email: customercare@typhoonhomewares.com www.typhoonhomewares.com T: 866 598 0309 F: 866 225 7408

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Typhoon Homewares

New customer registration form

!

NEW CUSTOMER REGISTRATION

Typhoon Salesperson Name:

Date: dd/mm/yy

COMPANY CONTACT INFORMATION

Company name:

Contact:

Position:

E-mai l:

Phone:

Fax:

Registered company address: City:

State:

ZIP Code:

Business Type:

Website:

Resale License:

INVOICING INFORMATION

Invoicing contact:

E-mai l:

State: SAMPLE FORM Fax: Payment Method:

Invoice address ( if different from above): City:

ZIP Code:

Phone:

Payment Terms:

Company Tax ID:

DELIVERY INFORMATION

Freight Terms:

Routing Guide: Y/N

Del ivery address 1 (if different from above):

Address: City:

State:

ZIP Code:

Phone:

Fax:

E-mai l:

Del ivery address 2 (if different from above):

Address: City:

State:

ZIP Code:

Phone:

Fax:

E-mai l:

If sel l ing onl ine, please tick to confirm the retai ler has read and confirmed agreement to Typhoon Homewares Map Pol icy:

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new sample request form

Typhoon Salesperson Name:

Date: dd/mm/yy

COMPANY/CONTACT INFORMATION

Company name:

Phone::

E-mai l:

Position :

Phone:

Fax:

Del ivery address: City:

State:

ZIP Code:

PRODUCT INFORMATION

Product Code

Product Description Quantity

Price per item or FOC Total Price

SAMPLE FORM

Required Delivery Arrival Date:

REQUEST REASON & AUTHORISATION

Comments:

Name:

Date:

Signature:

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Typhoon Homewares

Typhoon SALES ROOM Contact Information

Telephone: 212-689-4400 Email: customercare@typhoonhomewares.com Showroom opening hours: 9 am - 5 pm EST Monday - Friday

Typhoon Homewares 41 Madison Avenue Floor 8 NewYork, NY 10010

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Representative pack 2022 Sales

TYPHOON HOMEWARES LLC 41 Madison Avenue, Floor 8, New York, NY 10010 Telephone toll free: (866) 598 0309 Fax: (866) 225 7408 Email: customercare@typhoonhomewares.com www.typhoonhomewares.com

designed in great britain