US SALES REP TOOL KIT 2022

• A credit for the full value of the itemwill be issued and can be used towards the customers next PO or refunded back to their credit card. • We do not send replacement goods unless this is as part of the customers next order. • We do not send partial cartons. 3. Quality Control claim: • The customer needs to supply photographic evidence, their customer number, an item number and batch number (found on carton) with their claim. • Review the claim, ensuring that the customer is made aware of our manufacturing processes, and product expectations. • If an item is not finished to the correct standard, and therefore cannot be sold as first quality product, then offer 50% credit to compensate and suggest customer sells this as a second. • If the customer rejects this, then a full credit can be issued. • We do not use call tags are they are too expensive and our warehouse is not set up to receive returns. • For major QC issues, the UK teamwill be notified immediately.

4. Replacements: • We do not offer a sale or return policy.

• We do not send replacements to consumers. We ask that they return back to the store from which they purchased their item. We do not send replacements to consumers. We ask that they return back to the store fromwhich they purchased their item.

Sales Representative Pack 2022

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