US SALES REP TOOL KIT 2024

NOT FOR EXTERNAL USE

Sales Representative Pack 2024

Mailing address: 41 Madison Avenue, Floor 8, New York, NY 10010

The Rayware Group Contacts

www.raywaregroup.com

SALES TEAM

Naddia Prandelli Vice President Sales & Marketing naddia.prandelli@raywaregroup.com Cell: 949-433-0613

Phil Kessler Senior National Sales Manager phil.kessler@raywaregroup.com Cell: 215-359-6037

Janice Friedman National Sales Manager – Independent Channel Janice.Friedman@raywaregroup.com Cell: 908-334-2789

Alexandra Luckett CSR / Sales Assistant Alexandra.Luckett@raywaregroup.com Cell: 646-342-4292

CUSTOMER SUPPORT TEAMS

All purchase orders must be submitted to: sales@raywaregroup.com This email address should be used to submit new POs and to ask questions about existing POs that have not yet shipped. Any accounts queries must be submitted to: accounts@raywaregroup.com This email address should be used for any accounting questions: new customer set-up, payments/remittances, etc. Any claims/credit queries must be submitted to: claims@raywaregroup.com This email address should be used for all claims/credit issues and questions. Use this email address for damages and shortages.

ADDRESSES

Sales Administration & Showroom The Rayware Group LLC 41 Madison Avenue Floor 8 New York, NY 10010 O–ce: 866-598-0309

Warehouse Lean Supply Solutions 3000 Logistics Center Drive Suite 200 Fairburn, GA 30213

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The Rayware Group Sales Representative Pack 2024

Our Origins 680 years of combined product knowledge, history and experience in the housewares industry. The Rayware Group is the creative home of a group of British heritage brands with products that span both the housewares and tabletop industries. Our brands consisting of Kilner ® , Mason Cash ® , Typhoon ® and Price & Kensington ® are designed and developed in the United Kingdom with our US customers in mind. How we Operate All of our brands are sold individually, but shipped together, allowing us to cater for multiple orders at once. There is a nationwide network of sales representatives supported by our sales team based in our New York showroom. We look forward to welcoming you to the world of The Rayware Group. Throughout the years our business has grown, but our aim has remained the same; a wide variety of choice to reflect emerging trends, exciting colors and well-designed quality products with reasonable pricing. Every product is manufactured to the company’s own exclusive design and specification, and all products are packaged to a high standard, ensuring attractive retail displays and rapid sales.

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The Rayware Group Sales Representative Pack 2024

The original Kilner ® Jar is as much-loved and successful now as it was 180 years ago. As we reflect upon the brand’s centuries’ old success, we pay homage to the Kilner ® Jars long-lasting popularity, owed to its distinctive pressure seal and iconic design. Put simply, households all over the world trust it to successfully can and pickle their fruits and vegetables. A surge in popularity for canning home-grown fruits and vegetables, and storing food in jars rather than plastic for its health benefits has catapulted the Kilner ® Jar into the limelight in recent times. Now, not only is it an essential for the kitchen, it has become a statement of style throughout the home.

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The Rayware Group Sales Representative Pack 2024

Mason Cash ® has been the choice of home cooks and bakers for centuries. The origins of Mason Cash ® can be traced back to a pottery operating in the heart of the British ceramic industry in 1800. Although Mason Cash ® has been producing mixing bowls since the 1800’s, in 1901 they designed and manufactured the very first iconic Mason Cash ® mixing bowl. The bowl’s design has endured the test of time and has become something of a design classic. In fact, the design has barely altered since then, which is why the brand is still renowned for its innovative, classic character in the world of kitchenware today.

While many of the Mason Cash ® items have retained their original designs, others embody contemporary twists, progressing into modern interpretations of the original.

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The Rayware Group Sales Representative Pack 2024

The Typhoon ® journey began in 1989. Today the brand is known for innovative and high-quality kitchenware items at affordable prices. Our stylishly designed collections have our customers home décor, lifestyle and tastes firmly at heart whether it be bold and glamorous, muted and minimalist or traditionally rustic we have something for everyone and always at great value. Over the last 30 years, we have unveiled a variety of exciting products creating a reputation for fashion-led, affordable items. Through sustained global marketing, and placements in premium retailers and department stores, Typhoon ® has firmly cemented its place in the market for design-led housewares products.

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The Rayware Group Sales Representative Pack 2024

The Price & Kensington ® story started at the beginning of the 19th Century, in Burslem, England, when the innovative Price Brothers founded their earthenware manufacturing company in Crown Works. Specializing in table top accessories and teapots, the brothers quickly became renowned for their distinctive designs. The brothers developed a strong working bond with Kensington Potteries, who specialized in novelty teapots. This bond grew so strong that two companies eventually merged in 1962 to become known as Price and Kensington ® . Rich in heritage and passionate about tabletop accessories and teapots, the Price & Kensington ® brand continues to flourish. While teapots remain at the heart of the product range, we also offer a number of tabletop collections, including co-ordinating storage and mugs to accommodate all tastes and lifestyles. We understand that for generations the kitchen is the heart of the home, which remains the fundamental inspiration for our new developments.

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The Rayware Group Sales Representative Pack 2024

The Rayware Group Terms Of Business 2024

• Orders are to be submitted to our Sales Administration team via email at sales@raywaregroup.com

• The minimum order for opening orders is $750. The minimum order for reorders is $250. This is across all four brands and can be combined into one purchase order. • New customers must complete a New Customer Registration Form. • Terms can be requested and are approved on a case-by-case basis. If credit is approved, we can extend payment terms of Net 30 Days from date of invoice. • Online accounts cannot be opened without written

approval by The Rayware Group. • Backorders are not allowed. • We do not accept returns. • All prices are FOB Fairburn, GA.

• Promo codes must be included on POs and submitted within the promotional timeframe. Promos cannot be combined with any other discounts. • Any special agreed pricing must be clearly noted on the PO. • Preferred payment method is via ACH or credit card in order to completely clear invoices and ensure no delays to future orders. • Credit claims must be submitted with one week of receipt of goods with photographic evidence to our Claims team via email to claims@raywaregroup.com.

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The Rayware Group Sales Representative Pack 2024

Everyday Freight Program NEW CUSTOMER ORDER MINIMUM = $750

REORDER MINIMUM = $250

$250 TO $999 = 25% FREIGHT CAP

$1000 TO $1999 = 12% FREIGHT CAP

$2000+ = FREE FREIGHT

Bank Information HSBC BANK USA N.A 95 Washington Street, 4 South

Bu§alo, NY 14203 Acct # 048416258 Routing # 021001088 ABA # 021001088 Swift Code MRMDUS33

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The Rayware Group Sales Representative Pack 2024

Claims Process

Customers should be advised that any obvious damage to outer boxes, pallet wrap or wooden pallets must be noted on the driver’s delivery paperwork at the time of receipt of the order. Failure to do so will a§ect our ablity to place a claim with the carrier and in turn process the customer’s claim. Below are the processes for filing all claims: Email is always to be sent to claims@raywaregroup.com and accompanied by a fully completed Claims Form.

Shortages: • Please confirm that the customer has not received an alternate item that was mis-picked. • If items are missing from an order or damaged, a claim must be filed within one week of receipt of the order. Breakage: • Please provide a photo detailing the breakage. If damaged in transit, please document on proof of delivery and complete a claims form.

Quality Control Issues: • Please provide photo detailing the issue in question.

• If item is not to correct standard to be sold as first quality, a 50% credit will be o§ered for product to be sold as a second. If this o§er is rejected, a full credit will be o§ered. • For major QC issues the UK team will be notified immediately.

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The Rayware Group Sales Representative Pack 2024

Specialty Buying Groups Information The Rayware Group is proudly a member of the following: • Gourmet Catalog Net 60 Terms & 5% Discount • HTI Net 60 Terms & 5% Discount Hardware Buying Groups The Rayware Group is proudly a member to the following Hardware buying groups: • ACE • Do It Best • Orgill • True Value ACE and Do it Best have active warehouse programs that stock our product which members can order from directly. We also o§er ‘drop-ship,’ where members of these groups can place orders with us which ship from our warehouse to their stores. These orders automatically qualify payment terms of Net 60 Days. We require the store number on the PO to bill corporate accordingly. Example: Store #234 Mills ACE Hardware

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The Rayware Group Sales Representative Pack 2024

Rep Portal You will have access to a shared folder called the Rep Portal . This will serve as an easy way to find information about The Rayware Group products. Resources found in the Rep Portal are: Catalogs | Price List | Product Dimensions | Product Images | Sell Sheets | Rep Tool Kit Contact Alexandra Luckett Alexandra.Luckett@raywaregroup.com for more information regarding the Rep Portal.

Daily Inventory Report The Rayware Group sends an updated daily stock report every morning that should be used to help write orders and manage customer needs. Category Definitions: In Stock - Good Inventory Status. Order with confidence; Happy Selling! Low Stock - Less than 100 units, so there is a risk that it may be out of stock soon. Low Stock With Date - Less than 100 units, but more stock is on the way. Showing a Date - Currently Out of Stock but there is an ETA for when the item will be back in stock. Out of Stock - Out of stock with no date means there is no clear ETA at this time. Do not order until a date is available.

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The Rayware Group Sales Representative Pack 2024

New Customer Registration Form

SAMPLE FORM

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The Rayware Group Sales Representative Pack 2024

New Sample Request Form

SAMPLE FORM

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The Rayware Group Sales Representative Pack 2024

Claims Form

CLAIMS FORM

Store Name

Date

Invoice #

Rep Name

PO#

PLEASE ATTACH PHOTOS OF EACH ITEM WITH ITEM NUMBER LISTED ON THE PHOTO Item Code Reason (Damage/Quality/Shortage) Quantity Price

Total

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

$0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00

SAMPLE FORM

$0.00

TOTAL CLAIM

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The Rayware Group Sales Representative Pack 2024

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The Rayware Group Sales Representative Pack 2024

TOP TEN BEST SELLERS 1. 0025.348U BUTTER CHURNER 2. 0025.513U CLIP TOP SQUARE JAR 68 FL OZ 3. 0025.491U CLIP TOP ROUND JAR 34 FL OZ 4. 0025.839U FERMENTATION SET 102 FL OZ 5. 0025.511U CLIP TOP SQUARE JAR 34 FL OZ 6. 0025.035U SOURDOUGH STARTER SET 7. 0025.460U CLIP TOP SQUARE SPICE JAR 2.4 FL OZ 8. 0025.400U CANNING JAR 17 FL OZ 9. 0025.471U SQUARE CLIP TOP BOTTLE 16 FL OZ 10. 0223.272U MASH & STORE SET

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The Rayware Group Sales Representative Pack 2024

TOP TEN BEST SELLERS 1. 2002.163U IN THE MEADOW S18 DAISY MIXING BOWL 10.25" 2. 2001.330U IN THE FOREST S12 CREAM MIXING BOWL 11.75" 3. 2002.162U IN THE MEADOW S12 ROSE MIXING BOWL 11.25" 4. 2001.787U IN THE FOREST BATTER BOWL 9.75" 5. 2002.149U IN THE FOREST S12 GRAY MIXING BOWL 11.75" 6. 2002.164U IN THE MEADOW S30 DAFFODIL MIXING BOWL 8.25" 7. 2001.333U IN THE FOREST S30 GREEN MIXING BOWL 8.25" 8. 2002.150U IN THE FOREST S18 DARK GREEN MIXING BOWL 11" 9. 2008.182U INNOVATIVE KITCHEN SET OF 3 MEASURING CUPS 10. 2002.152U NAUTICAL S12 MIXING BOWL 11.75"

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The Rayware Group Sales Representative Pack 2024

TOP TEN BEST SELLERS

1. 1401.151U OTTO BLACK

BREAD BIN 2. 1402.126U WORLD FOODS SET OF 2 RICE & SOUP BOWLS 3. 1400.163U STOVETOP KETTLE CREAM 60 FL OZ 4. 1402.090U WORLD FOODS 11 " LIME OVAL BOWL 5. 1402.042U EDEN WHITE BREAD STORAGE 6. 1402.101U WORLD FOODS 4.7 " AVOCADO BOWL 7. 1400.977U LIVING BREAD BIN CREAM 246.8FL OZ / 7.7 QT 8. 1402.103U WORLD FOODS 3.7 " LIME BOWL 9. 1402.125U WORLD FOODS NOODLE SOUP BOWL SET

10. 1402.044U EDEN WHITE MEDIUM STORAGE

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The Rayware Group Sales Representative Pack 2024

TOP TEN BEST SELLERS

1. 0056.743U TEAL BLUE 6 CUP TEAPOT 37 FL OZ 2. 0059.688U SWEET BEE SIZE 12 MIXING BOWL 3. 0056.760U RED 6 CUP TEAPOT 37 FL OZ 4. 0056.782U MUSTARD 6 CUP TEAPOT 37FL OZ

5. 0059.760U WOODLAND COFFEE JAR 6. 0059.752U RED 2 CUP TEAPOT 15 FL OZ

7. 0059.766U WOODLAND HEDGEHOG MUG 8. 0059.736U MATTE BLACK 6 CUP TEAPOT 37 FL OZ 9. 0059.661U SWEET BEE COOKIE JAR 90 FL OZ 10. 0056.768U MINT 6 CUP TEAPOT 37 FL OZ

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The Rayware Group Sales Representative Pack 2024

Complete the Kilner ® story with our unique merchandising units. These units have been designed to elevate the Kilner ® brand and inject a certain personality and heritage into displays. The display units give the range a sense of identity and show customers how the products can look in their store to attract attention wherever they are positioned.

Merchandiser H 59" x W 26" x D 20" 1402.436U • CASE PACK 1

FREE WITH QUALIFYING PURCHASE OF $500+ OF KILNER ®

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The Rayware Group Sales Representative Pack 2024

At Kilner ® , we’ll always help you get the best out of your Kilner ® product displays. The Canning Mini Guide is an exciting sales aid. Packed with canning tutorials, recipes and tips, the mini guide has something for any homemaker, whether they’re a beginner or at a more experienced level.

A5 Mini Guide Dispenser H 9.4" x W 8.2" 6500.093

A5 Canning Mini Guide H 8.3" x W 5.8" 6500.090

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The Rayware Group Sales Representative Pack 2024

High quality display table with two lower shelves and a table-top plinth for key display items. Brand graphics slot easily into the panel to add impact to displays.

Header Display W 26.5” x H 7.5” 1402.430 • CASE PACK 1

Collection Display Unit L 48" x W 31.25" x H 67" 1402.411 / 1402.412 • CASE PACK 1

Order All Three Codes Together for a Complete Stand

MASON CASH ® DISPLAY TABLE FREE WITH QUALIFYING PURCHASE OF $2000+ WORTH OF MASON CASH ®

Shelf Strips W 39.5" x H 1.5" 6500.022 • CASE PACK 1

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The Rayware Group Sales Representative Pack 2024

At Mason Cash ® we always strive to help you get the best out of your product displays. Our merchandising stands and point of sale materials are available to make your display stand out in-store.

Cane Mixing Bowl Display Stand H 73" x W 27.5" x D 21.6" 1402.425 / 1402.426 CASE PACK 1 Cane Graphic 1402.427 • CASE PACK 1 Order all Codes Together for a Complete Stand

In The Forest Mixing Bowl Display Stand H 73" x W 27.5" x D 21.6" 1402.425 / 1402.426 CASE PACK 1 In The Forest Graphic 1402.428 • CASE PACK 1 Order all Codes Together for a Complete Stand

Color Mix Mixing Bowl Display Stand H 73" x W 27.5" x D 21.6" 1402.421 / 1402.422 CASE PACK 1 Order all Codes Together for a Complete Stand

MASON CASH ® DISPLAY STAND FREE WITH $750 WORTH OF MASON CASH ®

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The Rayware Group Sales Representative Pack 2024

The new Price & Kensington ® Teapot Stand features four round shelves to display teapots up right — two shelves hold the two-cup teapots and two shelves hold the six-cup teapots — and three rows of hook rings to display the teapots hanging. The new display stand now comes in two, individual cartons.

Price & Kensington ® Teapot Stand H 84" x Dia 24" Displays 42 Teapots 0056.993 / 0056.994 • CASE PACK 1 Order Both Stand Codes Together for a Complete Stand PRICE & KENSINGTON ® TEAPOT TREE FREE WITH $400+ OF TEAPOTS

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The Rayware Group Sales Representative Pack 2024

Brand Websites and Social Media Don’t forget about each brands’ individual website and social media pages for more information!

Blogger Outreach With access to a number of influential bloggers, we foster relationships and build trust to encourage promotion of our brands to their followers. We send out samples and ask for impartial reviews which translate into shares with their vast networks, driving tra–c to our own social media and websites.

Video Video content is king! When scrolling through the busy world of social media, we need to capture attention and inform, educate and entertain, making followers more likely to remember our brand. Videos are an important way for us to show how to use our products and create brand engagement.

OVER 31M VIEWS ONLINE

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The Rayware Group Sales Representative Pack 2024

www.raywaregroup.com/kilner @KilnerUK @KilnerUK @KilnerUK

www.raywaregroup.com/mason-cash @MasonCashUK @MasonCashUK @MasonCashUK

www.raywaregroup.com/typhoon @TyphoonHousewares @TyphoonUK

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The Rayware Group Sales Representative Pack 2024

SALES REPRESENTATIVE PACK 2024

Designed in Great Britain

THE RAYWARE GROUP LLC 41 Madison Avenue, Floor 8, New York, NY 10010 866-598-0309 www.raywaregroup.com